Tuesday, January 04, 2011
Everything was just lovely
I broke my new year's resolution today.
I was at the dentist having my teeth cleaned and the young woman scraping my teeth was a terrible communicator. I just never knew where she expected me to turn my head, or why I had to get in the closet that turned out to be an x-ray machine. She was pushing and pulling me around like she was the detective and I the fresh collar. .
My new year's resolution was to let no poor service experience go unconfronted. That's right. When I resolve to do something I don't waste my time on the little things. I go big and bold. The problem was, I wanted to make it out of there in time to go for a bike ride. I also didn't trust myself to stick to the second part of my resolution, which was to provide constructive feedback politely. The words wouldn't come to me, only the image of me yanking the scraper out of her hands and poking it into her robust and healthy gums. I just sat there, and took my mind to a happier place. It was all over quickly and I made it to my bike ride.
That's the trouble with my resolution. If we all confronted every transgression of manners and breach of service standard, nobody would get anything done. I am probably somebody's poor service experience myself. A non-returned call, a flip email response, the proverbial dropped ball.
Then again, you have to draw the line somewhere. One can't just take it all the time right? Am I the only one concerned about these issues?
Have a pleasant evening and thanks for stopping by-